GOING TO THE GAME LIMITED
PRIVACY POLICY
Document Version: 3.0
Last Updated: August 2026
1. Introduction
Going to the Game Limited ("we", "our", "us") operates the Going to the Game mobile application ("App").
We are committed to protecting your privacy and handling your personal information in accordance with UK GDPR and applicable data protection laws.
2. Information We Collect
We may collect:
Personal Information
Name
Email address
Mobile number
Username
Profile picture
Verification & Identity Documents
Selfie photos (for profile verification)
Driving license details and images (for driver validation and security checks)
Biometric data derived from facial verification checks (specifically to match your selfie with your driving license photo to confirm your identity)
Journey Information
Home town or postcode area
Favourite club
Match attendance information
Journey requests
Lift offers
Pick-up and drop-off locations
Device Information
Device type
Operating system
IP address
App performance data
Usage statistics
Location Data
Where permission is granted, location information may be used to:
Suggest nearby supporters
Assist journey matching
Improve route planning
Calculate estimated carbon savings
Verify stadium attendance coordinates on game days to validate matchday check-ins and point allocations
3. How We Use Information
We use information to:
Operate the App
Connect drivers and passengers
Facilitate communications
Improve services
Monitor platform safety
Produce anonymous usage statistics
Provide customer support
Comply with legal obligations
4. Carbon Saving Calculations
The App may display estimated carbon savings resulting from shared travel.
These calculations are estimates only and should not be relied upon as scientifically precise measurements.
5. Information Shared With Other Users
To facilitate travel arrangements we may share:
Driver Information:
First name
Vehicle details
Journey information
Passenger Information:
First name
Pick-up location
Journey information
We will only share information necessary to facilitate journeys.
6. Third Parties
We may share information with:
Cloud hosting providers
Analytics providers
Payment providers
Customer support providers
Legal authorities where required by law
We never sell personal information.
7. Data Retention
Information will only be retained for as long as reasonably necessary to:
Operate the App
Resolve disputes
Comply with legal obligations
Maintain platform security
8. User Rights
Users may request:
Access to personal data
Correction of inaccurate data
Deletion of personal data
Restriction of processing
Data portability
Withdrawal of consent where applicable
Requests should be sent to:
hello@goingtothegame.com
9. Children's Privacy
Users must be at least 16 years old to create an account.
Users under 18 years of age should only use the App with parental or guardian consent.
10. Safety and User Interactions
Information shared through the App may be visible to other users participating in journeys.
Users should exercise caution when sharing personal information and arranging travel with individuals they do not know.
11. Security
We take reasonable measures to safeguard personal information.
However, no internet-based service can be completely secure and we cannot guarantee absolute security.
12. Changes to This Policy
We may amend this Privacy Policy from time to time.
Updated versions will be published within the App.
13. Contact Details
Going to the Game Limited
Email: hello@goingtothegame.com
Website: goingtothegame.com
Company Number: 16103866